Terms & Conditions


Thank you for visiting meadowsandclouds.com.


1. Definition


1.1.  “We”, “us”, “our” refers to Meadows & Clouds.


1.2.  “You”, “your”, “customers” refers to the person or entity who visits this website and/or registered with Meadows & Clouds as account holder or newsletter subscriber.


2. Substitution


2.1.  Each floral arrangement is made to order and is unique. The pictures shown on the online store are for references to illustrate the colour theme and style of the floral arrangements.


2.2.  Based on the availability of the flowers when preparing your order, we may substitute the materials at our discretion without prior notice or obligations to you.  


3. Order and Payment


3.1.  Orders can be made from Monday to Sunday.


3.2.  Smoovpay will be the payment gateway to process the online payment.


3.3.  For customised orders, we will contact you to confirm on the details and upon confirmation of your order, you can then make payment either via bank transfer or cheque. Please note that order will only be processed when payment/deposit has been received.


4. Delivery


4.1.  Prices listed for the products excludes delivery charges. The delivery charges will be added during cart checkout.


4.2.  Below is the breakdown of the delivery details:


Table 1: Delivery Details


Earliest Delivery Timing


Delivery Charges

Monday to Sunday


i.e. Order received on Monday, will be delivered on Wednesday from 10 am to 7pm

All Singapore addresses except for P.O box, Sentosa, Airport, Cargo Centre, Military Camps, PSA and Sembawang Shipyard



4.3.  Additional S$5 is applicable for delivery to Tertiary Campus and Sentosa or delivery beyond 10am to 7pm.


4.4.  Additional surcharges may be imposed during peak period delivery such as Chinese New Year, Valentine’s Day, Mother’s Day or Christmas.


4.5.  Delivery will be carried out by an external courier company.


4.6.  We will not accept responsibilities for late or non-deliveries under the following conditions:

4.6.1. Incorrect address

4.6.2. Recipient is not available at the address given within those hours during which delivery was requested to take place.

4.6.3. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order/delivery successfully.


4.7.  Any redelivery due to the conditions under Para 4.6, additional S$15 will be applicable.


5. Cancellation or Delays


5.1.  Cancellation is only allowed for “For You” bouquets with notification given to us at least 2 days before the delivery date.


5.2.  No cancellation is allowed for other orders or if the original delivery date is less than 2 days away.


5.3.   There might be situations where the delivery has to be delayed. For such cases, please notify us at least 3 working days before the original delivery date.


5.4.  If there is a quality issue or if you received a wrong item, please contact us immediately. Let us know the details and where possible, send us a picture, so that we can offer you a resolution as efficiently as possible.


6. Host and Third Party Applications


6.1.  MeadowsandClouds.com is developed by TheWonderMuse. This website is also supported by the following vendors for the purposes of providing products and services to you, to enhance your customer experience with us, to improve our products and services, and to offer you rewards and/or promotions:

6.1.1. Magento, an online e-commerce platform.

6.1.2. Vodien Internet Solutions, a web hosting service provider.

6.1.3. SmoovPay, a local online payment gateway that provides the means for you to purchase our products online.

6.1.4. MailChimp, an online marketing platform that allows us to market, stay in contact with our customers, including creating, sending, and managing emails and other information related to our newsletter subscribers.


6.2.  Your data may be stored through the above mentioned vendor’s data storage, databases and general applications. More information on their privacy policy can be found in the following link:

6.2.1. https://magento.com/legal/terms/privacy

6.2.2. https://www.vodien.com/privacy-policy.php

6.2.3. https://merchant.smoovpay.com/privacy

6.2.4. http://mailchimp.com/legal/privacy/


7. Links to other websites


7.1.  Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


8. Privacy Policy


8.1.  All information collected from the website are treated as confidential. We collect, use and disclose personal data solely for the purposes of providing and improving our products and services to you, to enhance your customer experience with us, and to offer you rewards and/or promotions. We respect the privacy of individuals and your personal data is important to us as well. Customers' consent will be sought if information is to be used for purposes other than those stated above, either by us or any Third Party working with us in business collaborations.


8.2.  Information is collected through customers' voluntary inputs online or over the phone. By submitting your personal data to us, you consent to us collecting, using, disclosing and processing your personal data in accordance with this privacy policy. All personal data provided by you will be deemed as accurate and complete, and is neither misleading nor out of date. Should there be any changes to your personal data, you will update us accordingly.


9. Terms of Use


9.1.  By using this website, it signifies your acceptance of the Terms and Conditions listed above.


9.2.  This page was last updated on 29th Dec 2016.


10. Questions or Concerns


10.1.               If you have any queries on the Terms & Conditions, please email us at hello@meadowsandclouds.com.